Support and services
At Rimsys, we care deeply about the success of our customers. We know that regulatory affairs processes are critical to your business, and go the extra mile to ensure that you’re set up successfully, and have ongoing access to the support, guidance, and education that you need.
Implementation services
Each customer implementation is led by a dedicated implementation manager who is focused on getting Rimsys working for your team. That involves:
Scoping and project planning
Uploading and validating regulatory data in your Rimsys instance
User acceptance testing
Product training tailored for your team
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Technical support
Response time
LEVEL 1
<= 2
business hours
LEVEL 2
<= 8
business hours
LEVEL 3
1-2
business days
Rimsys customers have access to documentation and support resources to address questions and quickly overcome any product issues. Support includes:
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24/7 web and email ticketing
Business hour (8am to 8pm ET) scheduled phone support
Detailed knowledge base
Visit Support Center