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Rimsys Announces Rimsys AI to Eliminate Repetitive Tasks and Enhance Decision-Making for MedTech Regulatory Teams
Rimsys, the leading Regulatory Information Management (RIM) platform for the MedTech industry, today announced the launch of Rimsys AI, a suite of embedded artificial intelligence (AI) agents.

Regulatory Strategy as a Competitive Advantage
This article is an excerpt from the Regulatory strategy as a competitive advantage ebook.
Table of Contents
- The regulatory revenue opportunity
- Regulatory responsibilities
- Limitations of the "cost-center" approach to regulatory affairs
- Regulatory as a revenue function
- Competitive advantage #1: Faster time to market
- Competitive advantage #2: Cost avoidance
- Competitive advantage #3: Out-pacing competitors
- Why invest in regulatory/revenue alignment?
- Getting started - 3 steps to move towards a revenue-aligned RA team
It is well known that medical technology (medtech) companies are highly regulated, given the potential risks their products present. Understanding and complying with the complex regulations in each country is, therefore, a necessary part of marketing and selling medical devices. To realize any revenue from a medical device, it must not only demonstrate compliance with all applicable regulations, it must also receive and maintain market clearance from each country in which it is to be sold. No market clearance means no revenue. Given the key role regulatory compliance plays in revenue attainment, regulatory teams, tools, and processes present a significant opportunity for differentiation for organizations willing to invest in them.
For the majority of medtech companies, however, regulatory departments have traditionally been treated as operational cost centers, with departmental improvements focused on cost reduction and efficiency improvements. Limited investment in people and tools, and limited interest in digital transformation, have left regulatory teams across the medtech industry underfunded and under-resourced.
This has led to great resourcefulness within the RA community, where most members can point to heroes within their team who worked long hours to meet a submission deadline, headed off a disaster by uncovering a pending expiration, created ad-hoc systems to organize information and streamline communication between the RA and QA teams for smoother audits, or have otherwise gone above and beyond their typical responsibilities.
Regulatory teams, however, have the potential to be a revenue-driving competitive weapon for companies that are willing to look at them a little differently and invest in regulatory performance above regulatory cost-effectiveness. Well-supported regulatory teams can provide a true competitive advantage by providing the resources and direction to:
- Capture market share by being first to market with novel devices.
- Avoid lost revenue by effectively tracking and planning for registration renewals/updates.
- Out-pace competitors and grow market share by adapting to regulatory changes more quickly and taking advantage of competitors’ non-compliance or inability to enter a new market.
We believe we are entering a new era for regulatory affairs within the medtech industry. One in which RA teams have a seat at the table when go-to-market, competitive positioning, and strategic decisions are being made.
In the medtech industry, regulatory affairs (RA) teams have a broad range of responsibilities across the product lifecycle:
Premarket regulatory strategy
Obtaining market clearance for a new medical device is the primary activity typically attributed to RA teams. It is not unusual for a regulatory team to be given market entrance projects with little warning, but ideally, the RA team would be brought in as early as possible to contribute to go-to-market discussions.
Premarket regulatory strategy, at a minimum, involves:
- Determining the most appropriate pathway to market approval. For example, a 510(k) or PMA submission in the U.S.
- Working with quality, product, and other teams to gather information needed for market submission.
- Establishing communication with applicable regulatory bodies and third-party approved auditors.
- Compiling and submitting required documentation for market approval. This includes managing follow-up activities, questions, and requests for additional information throughout the approval process.
Forward-thinking organizations often look to bring in RA teams even earlier in the process. As regulatory experts, RA professionals can provide unique insight into product development plans. In consultation with R&D teams, can help to refine product strategies, and steer development in areas that will reduce regulatory hurdles when new products are ready to be commercialized.
Maintaining regulatory compliance for existing products
While the primary focus of regulatory teams is often considered to be new market submissions, the majority of their time is actually spent on maintaining compliance for products that are already in-market. Even in situations where market registrations do not expire, constant vigilance is required to ensure that devices remain compliant with current regulations. These efforts take a considerable time for a typical RA team because information is often spread across disparate systems, where it can be difficult to find and confirm.
Maintaining regulatory compliance for approved devices includes:
- Staying on top of changing standards and making changes as required to existing technical files and other documentation.
- Submitting appropriate documentation updates when there is a change made that could potentially affect the efficacy or safety of the product, such as a material switch or facility change.
- Understanding pending regulatory changes and proactively addressing any that have an impact on devices currently in-market.
- Tracking registration expirations and preparing for timely re-submissions to ensure there is no lapse in market clearance.
Post-market activity
Post-market surveillance and vigilance activities are required by most countries and should involve the cooperation of the quality and regulatory teams. Ensuring that changing post-market reporting requirements are understood and complied with is an important regulatory responsibility.
Regulatory teams typically play a role in:
- Post-market surveillance of adverse events, complaints, and any issues associated with a device in the field.
- Assembling and submitting any required periodic safety reports to country/regional health authorities.
- Post-market vigilance and reporting of serious events to the appropriate regulatory agencies.
- Any required communication with regulatory authorities regarding adverse events or concerning trends in product quality.
Ask any RA professional, and they are likely to tell you that they work long hours and are often scrambling to meet looming deadlines...
To continue reading this ebook, download the full version.
Class III medical devices in the United States
What is a Class III medical device?
There are three classes of medical devices in the United States, all regulated by the Food and Drug Administration (FDA). Class III devices have the highest risk profile and therefore have the most significant regulatory requirements. In the United States, a Class III device is also a device that has no substantial equivalence to an existing Class I or II device. This means that if there is no device with similar intended use and indications for use, or if the device is using novel technology, it will be classified as Class III by default. To find substantially equivalent devices, use the FDA’s product classification database. Because medical device classification in the U.S. also depends on risk level, there are exceptions for novel devices with lower risk profiles (see De Novo classification process).
Examples of Class III medical devices
Class III devices “usually sustain or support life, are implanted, or present potential unreasonable risk of illness or injury.” Only 10% of medical devices marketed in the U.S. fall under this category.
Examples of Class III devices include:
- Pacemakers
- Implanted prosthetics
- Cochlear implants
- Defibrillators
- Software defined as a medical device (Software as a Medical Device or SaMD), which meets the risk profile of a Class III device. This may include diagnostic software that is using imaging to identify conditions that, if misdiagnosed, would pose a risk to the patients health or life.
FDA regulatory approval process for Class III medical devices
Almost all Class III medical devices in the United States require premarket approval (PMA) from the FDA before being marketed. Due to the high risk profile of Class III devices, the PMA process requires significant data to demonstrate the safety and efficacy of the device. Unlike Class II devices which require a 510(k) premarket notification, the PMA process requires a thorough review by the FDA that results in their approval of the product for entry into the U.S. market.
The PMA process is defined in Title 21 Code of Federal Regulations (CFR) Part 814 and a full overview of the process is included in our Beginner’s Guide to the FDA PMA Submission Process. A PMA will almost always require:
- Substantial clinical trial data.
- A fully documented quality system compliant with design controls as defined in 21CFR Part 820.
- Documented conformance to recognized consensus standards.
- Detailed descriptions of the device and all of its components.
- Product samples and/or the ability for the FDA to examine the device on-site.
Note that there are exceptions to PMA requirements, most notably the humanitarian device exemption, designed to encourage investment in devices that would serve a small population. See the FDA’s Acceptance and Filing Reviews for Premarket Approval Applications (PMAs) for more information.
Post-market compliance for Class III medical devices
Medical device manufacturers and distributors must also conform with specific requirements once a product is being sold in the market. These requirements include:
- Mandatory reporting of device issues and adverse events by manufacturers, importers, and device user facilities (such as a hospital) as detailed in the Medical Device Reporting regulation (21 CFR Part 803).
- Tracking systems to support any necessary product recalls as detailed in 21 CFR Part 821.
- Post-approval studies that are required with the approval of a PMA, Humanitarian Device Exemption (HDE), or Product Development Protocol (PDP). Post-approval studies are a condition of approval and are mandatory.
Class III medical devices in other countries
Device classification is different in each country, therefore you should not make any assumptions regarding classification in other countries based on the fact that your device is a Class III device in the United States. Each country with medical device regulations has their own classification scheme that may cause your device to be regulated in a different way. During the initial phase of planning for global commercialization of a product, it is imperative that you consider international regulations, their classification schemes, and the registrations that each country will require.
For additional information on the Class III approval process, read our Beginner’s Guide to the FDA PMA Submission Process.
BUDI-DI - Basic UDI explained
What is BUDI?
By now, you should be familiar with the terminology surrounding UDI - The Unique Device Identification System. The United States FDA, the European Commission, and other regulatory bodies around the world have developed UDI regulations for medical devices and in vitro diagnostic devices that involve both labeling and database registration requirements. In the EU, UDI regulations were introduced under Regulations (EU) MDR 2017/745 and (EU) IVDR 2017/746. There is UDI, UDI-DI, UDI-PI - so then what is a BUDI-DI?
BUDI is an abbreviation for “Basic UDI” and is commonly pronounced “Buddy.” A BUDI-DI is unique to the EU and allows devices with multiple UDI-DI’s to be grouped together. It is necessary whether you have one device group (sometimes referred to as device ‘family’) or have many different device configurations such as systems, procedure packs, or kits. The general rule is there can only be one BUDI-DI to many UDI-DI’s and never multiple BUDI-DI’s to just one UDI-DI. The only time a BUDI-DI is not required is for a custom-made device, which generally doesn’t fall into the UDI requirements of the MDR/IVDR anyway.
A BUDI-DI allows manufacturers to connect and identify device groups with the same intended purpose, risk class, essential design, and manufacturing characteristics. It is an identification number that is only used for administrative purposes. It is required in the EUDAMED database and is referenced in relevant documents such as certificates, declarations of conformity, and technical documentation. If the device requires Notified Body review, then the BUDI-DI should also be listed on the CE Certification and the Certificate of Free Sale.
A BUDI-DI is the key that unlocks the EUDAMED and provides access to all of the product information.
- It’s the primary identifier of the device group/family
- It’s the main record key in the EUDAMED
- It’s the main product identifier in the regulatory documentation
- It’s independent of packaging and labeling
UDI issuing agencies
The manufacturer is legally responsible for utilizing a human-readable BUDI-DI assigned by an approved UDI issuing agency, such as HIBCC or GS1. The format of the BUDI-DI will vary slightly depending upon which issuing agency you work with. Currently, the only approved issuing agencies in Europe are GS1, HIBBC, ICCBBA, and IFA.
Per the MDCG 2019-1 guideline, each agency must:
- Create a code format that is close to the existing UDI-DI format
- Use no more than 25 total characters
- Assign a check/digit character that was determined by an algorithm
A BUDI-DI cannot be changed. A product UDI-DI created because of a new product variation or changes to the UDI-DI data elements can report into an existing BUDI-DI.

The EU provides an EU UDI Helpdesk to assist with navigating UDI requirements and answering questions device manufacturers may have.
Note that EUDAMED registrations, including BUDI-DI numbers, are currently recommended but not required. Use of the EUDAMED databases will not become required until all six databases are live, which is expected to be in Q2 of 2023, with a 24-month transition period.
Read our Quick reference guide - global medical device UDI requirements and timelines for additional information on general UDI requirements.
RIM Readiness: What your medtech company needs before implementing a regulatory information management system
Regulatory Information Management (RIM) systems provide a single platform for regulatory teams to manage submission and compliance data, reducing administrative overhead and increasing confidence in a company’s global regulatory data. RIM systems can digitize and automate a broad set of regulatory activities from new product submissions, to registration and standards management, to UDI data management. These capabilities can significantly improve RA efficiency and effectiveness - reducing workload for new releases by over 80% and maintenance time for technical files more than 90%. However, not all organizations can realize results like these immediately. When deciding to implement a RIM system, medical device companies need to consider many factors and ensure that they have the needed systems, processes, and personnel in place.
Technology requirements
RIM systems are fundamentally about data. They first and foremost provide a system to collect (either directly within the system or through integrations) and centralize regulatory information, making it easily accessible across the organization. This means that in order for a RIM system to be useful, your data needs to be accessible to the system. Medtech companies without the following in place may not be ready for a RIM system:
- Digitized documentation: It is imperative that regulatory documentation, such as technical files and design history files, are in a digital format. If you still have older product documentation on paper in locked file cabinets - it’s time to get them digitized!
- Application infrastructure: RIM systems rely on data that is often stored in other applications, such as eQMS, PLM, or ERP systems. It is rare to implement a RIM system as the first application in a medtech company’s software stack. Medtech companies should have, at a minimum an eQMS system that is compliant with 21 CFR Part 820 and/or ISO 13485 and an ERP system in place before implementing RIM.
- No competing major IT initiatives: A RIM implementation is a major project that should be given dedicated resources and the attention of the management team. Consider the timing of a RIM implementation carefully if there are other majorIT projects, such as an ERP implementation or a major system upgrade.
Corporate priorities
It’s important to understand RIM projects as a true digital transformation. While it is primarily a technology implementation, the end result is a significant change in that way that regulatory affairs teams work. This change is very beneficial, but it’s still disruptive in the short term. Teams without the right leadership support and change management plans may struggle to realize value from their RIM investment.
- Digital transformation strategy: A RIM implementation is an integral part of a larger digital transformation strategy. Medtech companies that are most successful with RIM have a digital transformation initiative in place, and an understanding that they are driving organizational process change in addition to technology adoption.
- Recognized need: RIM implementations are significant projects that require resources and the attention of the management team. RIM projects are most successful when the management team recognizes that the status quo is not sustainable and places a priority on providing resources for the regulatory team.
Timing a RIM implementation
Medical device manufacturers who can benefit the most from a RIM system are those whose regulatory teams are, or will soon be, surpassing their ability to handle submission and product market data manually. For most medtech companies, the best time to start a RIM system implementation is about a year before they expect a significant increase in the demands on the regulatory team. While a RIM implementation rarely takes a year to complete, this will give you time to put in place the data and processes in time for them to be tested and accepted before the regulatory team is overwhelmed with other priorities. Consider:
- Expanding geographic reach: Expanding from one country or region into multiple markets creates significant complexity for regulatory teams. Manually maintained spreadsheets become insufficient for handling the ever-changing regulatory requirements in multiple countries.
- Growing product portfolio: Similarly to entering new markets, new products can exponentially increase the complexity of processes and data that regulatory teams need to manage.
- Greater product complexity or risk: Regulatory teams managing lower risk products, such as Class I products in the U.S., will not have as great of a need for a RIM system as those managing more complex products with greater regulatory requirements.
- Significant upcoming changes: Pending company acquisitions, changes to legal entities, major design updates, or other changes that would trigger re-registration activities mean significant increase in activity and risk for your regulatory team.
Teams and personnel
A RIM system empowers regulatory teams, allowing them to save time on administrative tasks and spend more time making sure their company’s products are entering markets efficiently and staying in market effectively. This means that a RIM system will be of use to a seasoned (almost always overworked) regulatory team. It is rare to implement a RIM system before an internal regulatory team is in place. If your company doesn’t have the following, then you likely won’t get full use or value out of a RIM implementation:
- Dedicated regulatory personnel: One or more regulatory professionals responsible for obtaining and maintaining market clearance for your products, and interacting with government health authorities.
- Committed management team: A management and executive team that recognizes the importance of a strong regulatory system, and is willing to commit the resources necessary to make it successful.
Think your team is ready for RIM? Not sure? Download our RIM readiness checklist or talk to us today!
ISO 14971: risk management for medical device manufacturers
What is ISO 14971?
ISO 14971 is the globally accepted international risk management standard for medical devices. This article discusses the most current version of this standard, ISO 14971:2019, currently considered the state-of-the-art standard.
ISO 14971:2019, provides the processes for identifying, evaluating, and mitigating hazards associated with the use of medical devices. While not mandatory, it is the most commonly used, industry-recognized standard to demonstrate conformity to when addressing product safety requirements. This article provides an overview of the standard, but should not be used as a substitute for the actual text of the standard.
As in the case of a quality management system, a risk management system addresses the full lifecycle of a medical device; including the design, manufacture, and use of the device. Also, while ISO 14971:2019 does not, itself, require the implementation of a quality management system, risk management is most often an important part of a strong quality management system.
Compliance with ISO 14971:2019 requires that a risk management system be established and maintained throughout the product lifecycle, and that all processes and results are stored in a risk management file. The risk management system will include processes for risk analysis, evaluation, and control. It is important to note that the standard does not define acceptable levels of risk for medical devices - this is left to the manufacturer to determine as part of their risk management processes. However, the guidance document, ISO TR 24971:2020, provides significant clarity and direction in interpreting the standard and developing a risk management system consistent with ISO 14971:2019.
EN ISO 14971:2019: EU harmonized standard
In the European Union, as of May 11, 2022, the specific version of the standard which has been officially recognized as a harmonized standard with current Medical Devices Regulation (MDR) ((EU) 2017/745 ) and In vitro Diagnostic Medical Devices Regulation (IVDR) ((EU) 2017/746), is EN ISO 14971:2019 and the amendment EN ISO 14971:2019+A11:2021. The amended version includes two Annexes, Annex ZA and ZB, which demonstrate the relationship between the standard and the risk management process required in the MDR and IVDR. The technical content of the two versions are identical and does not included any content deviations, unlike EN ISO 14971:2012, the version of the standard which is harmonized with the previous EU MDD and IVDD regulations.
Risk analysis
Under ISO 14971:2019 a manufacturer is required to document risk analysis activities and the results of those activities in a risk management file. These should include:
- Intended use and “reasonably foreseeable” misuse, along with all device characteristics which impact the safety of the device.
- Hazards (a potential source of harm*), both known and foreseeable.
- Estimation of risk for each hazard, based on the probability of occurrence of the hazard and possible consequences.
*Note: ISO 14971:2019 revises the definition of harm by excluding the word “physical” injury from the ISO 14971:2007 definition. The resulting ISO 14971:2019 definition of harm is “Injury or damage to the health of people, or damage to property or the environment”
Risk evaluation
Risk evaluation involves the determination of whether a risk reduction is required for a particular hazard. Manufacturers should weigh the combination of the probability that a hazard occurs with the severity level of the hazard. A risk evaluation matrix, such as the following example, is often used to to visualize risk acceptability.
It is important to note that ISO 14971:2019 and TR 24971:2020 added significant emphasis and clarity regarding the evaluation of risk and establishment of risk acceptability criteria. Under the previous versions of the standard (both ISO 14971:2007 and EN ISO 14971:2012), there was confusion and a lack of guidance around defining acceptable risk. It was common to use a two-dimensional matrix showing severity of harm along one axis and probability of harm along the other, but with little guidance there were multiple interpretations of how to establish these criteria and these matrices were often used to define policy. The latest version of the standard and guidance, however, emphasize that the matrix should be the output of the risk management policy, which would define the criteria for risk evaluation.

Risk control
When a hazard is found to have an unacceptable risk level, risk control activities are put in place to mitigate the risk. ISO 14971:2019 requires that “state-of-the-art” best practices that are used for similar devices be employed. State-of-the-art does not necessarily mean the most advanced processes and technical features, but rather those that are generally accepted in the industry. Risk control options should include, in order of importance:
- Inherent safety by design and manufacture
- Protective measures built into the device or into the manufacturing process
- Provided safety information, and where appropriate, training to users
Risk/benefit analysis should be performed and where benefit is determined to outweigh risk, the manufacturer will need to decide what safety information is necessary to disclose.
Relevant standards should be applied as part of the risk control process whenever applicable. Some of the standards which reference ISO 14971:2019 include ISO 13485 (quality management systems), IEC 60601-1 (electrical safety), IEC/EN 62366 (usability of medical devices), and IEC 62304 (medical device software). This makes ISO 14971:2019 essential for manufacturers seeking market approval for a medical device in the U.S., European Union, Japan, Australia and many other major markets.
Production and post-production information
A substantial change in ISO 14971:2019 standard is the expansion of requirements for production and post-production activities. The manufacturer will need to perform a full review of the risk management process prior to commercial distribution. The review should ensure that the risk management plan has been appropriately implemented, the overall risk is acceptable, and that procedures are in place to gather and maintain risk data during production and post-production of the medical device. ISO 14971:2019 aligns closely with the ISO 13485:2016 section 8 requirements for feedback, analysis of data and CAPA. Information collected and reported should include any newly identified hazards, changes that affect risk analysis calculations, and results of regular reviews of the risk management file.
Management responsibilities
Medical device manufacturers who wish to demonstrate compliance with ISO 14971:2019 must have a management team that is dedicated to and supportive of the risk management system. This includes ensuring that adequate resources are assigned to support the system and that the personnel assigned are qualified for their respective responsibilities. In addition to enabling the implementation and maintenance of the risk management system, management is responsible for reviewing the system periodically to ensure continued effectiveness.
For more information about technical documentation/compliance for medical devices, check out our comprehensive ebook, The ultimate guide to EU MDR and IVDR general safety and performance requirements (GSPR).
Why we developed Rimsys from the ground up
Rimsys has had quite a year already! In early December, we closed on $16 million in Series A financing and since then we have been carefully growing the company to better serve our customers and the regulatory affairs community. We have almost doubled our employee count and redesigned the Rimsys system to deliver deeper functionality that is even easier to use. We had our first in-person employee meeting here in Pittsburgh at the end of April where we introduced our new mission statement, and we are all excited to be doing our part to improve global health!
All of these changes made us think back to the founding of Rimsys and how far we have come. So - I sat down with Rimsys Founder and CEO, James Gianoutsos, to talk about the genesis of the company and how he knew that a new type of system designed for medtech regulatory affairs professionals was needed, and needed to be built from the ground up.
Q: What was the biggest challenge you faced as a regulatory professional that led you to form Rimsys?
James: The biggest challenge I saw while working at Philips for many years was completely understanding the complexity and the nuances around everything regulatory from a product standpoint. This really came to light whenever we acquired products. Just seeing firsthand how inefficient and out of compliance these manufacturers really were, and how hard it was from an administrative standpoint just to get into compliance and then to stay compliant, was striking.
I was working with a smaller medical device company which had acquired products from Philips. Philips provided the company with a list (a color-coded Excel spreadsheet) of all of their products that the company had acquired along with the registration status of those products globally. After digging into the spreadsheet for several months, we found that about 50% of it was wrong, incomplete, or just completely missing. The company was trying to keep track of registration information, but the available tools were making it nearly impossible. I realized that this was the challenge, and that there really wasn’t a solution on the market that could solve that problem in an easy manner and in a medtech regulatory-focused way.
Q: There were solutions on the market that were geared more towards the pharmaceutical industry, correct?
James: Yes. So I did what every other regulatory professional did, which was to Google “regulatory software,” and I saw that there just really wasn’t anything on the market that fit our needs. The solutions on the market really were pharma-specific, even those that said they worked with medical devices. The workflows and regulatory requirements for medtech are very specific for each market, depending on the product type and risk class and so many other factors. To use a pharma system that was already on the market just wasn’t even an option because it was like comparing apples to oranges. It is completely different from the regulatory and workflow side of things.
Q: There are existing tools used by the regulatory community, such as quality management and document management systems. Did you envision the new RIM system integrating with existing tools, replacing them, or a little of both?
James: I never set out to replace those types of systems, no. In fact, I knew that existing system architecture and infrastructure couldn’t handle the specific medtech regulatory workflows but needed to connect to those systems. There have always been PLM (Product Lifecycle Management) systems that contain a company’s product master data, but those systems were never meant to be workflow-driven based on regulatory requirements. At the same time, they are critical for organizing and maintaining product-specific metadata. Then there are ERP systems, which are really about making sure companies have sales flags (i.e. regulatory blocks) in place, appropriate shipping codes, or selling status linked to product registration status. Regulatory professionals are concerned about answering two questions for ERP users; one, “does the product have a valid and current registration within the country or market,” and two, “if it is registered, are we selling and shipping into that market.” Lastly, quality/document management systems house critical documentation and records needed for registrations. The problem with these systems is that there are no regulatory workflows and no way to compile technical documentation, leaving the documents and records siloed from the regulatory filings.
To do the things that a regulatory affairs professional, in a critical regulatory department, does for their company, the system really had to be built from the ground up with all of these systems in mind. It had to be product-centric. It had to integrate with all these other sources of information, because there really wasn’t a common connection point between your products, your documentation, and the records that you needed to compile and how that relates to getting products on the market. We had no way to communicate to our other systems that a product is actually available for sale in that market or that it confidently can, or more importantly cannot, ship to that market.
Q: What was the most difficult piece of functionality to implement in Rimsys?
James: Well, at the time it kind of all seemed difficult! No, really the most difficult part was thinking thoughtfully and strategically about how data was going to be mapped and used in conjunction with other data elements, in order to make the system most helpful from a user perspective. We wanted to single-source information to enhance and streamline regulatory workflows, but then also make sure that it was as user friendly as possible. There are a lot of stakeholders that need information or have input into regulatory workflows. Quality assurance, marketing operations, R&D, engineering, sales - all of those specific stakeholders need to view information in a way that is understandable to them.
We worked hard to bring all that information, streamline complex regulatory workflows, and all of those internal and external data sources together in an understandable and user-friendly way.
Q: How important has the technology itself been in the creation of Rimsys?
James: Technology has been a huge advantage for us from day one. Our team had quality and regulatory backgrounds, so we knew what companies would expect from us. We knew we had to be 21 CFR Part 11 compliant. We knew we had to be ISO 27001 certified. We knew we had to have SOC2 Type 2 reports. We knew we had to integrate with a company’s existing IT infrastructure. We really had to build this thing from the ground up on a GxP compliant platform that we could build upon and expand, without having to go back and reinvent the wheel every time we added new functionality.
It’s continued to pay dividends for us because it was something that we thought about from the beginning and that gave us a lot of flexibility. We already had the system and infrastructure in place that we could then expand upon a lot more quickly than we would have been able to otherwise. It’s like the difference between building a house today and trying to remodel a house that was built in the year 1900. If you break down a wall in the older house, there might be so many hidden issues behind that wall - load bearing issues, knob and tube wiring, asbestos, etc. With new modern infrastructure, it is just night and day in terms of adapting quickly with changing regulations and a fast-paced market.
Q: Was there any specific technology you can talk about that became important to the development of Rimsys?
James: Our choice of technology was driven by our desire to build a system that was user friendly and built on a modern infrastructure that felt familiar to our users. So, we took a lot of the Google framework to build an application that didn’t look like enterprise software, but looked and felt more like a consumer product that is inviting, not overwhelming.
The other thing is that we built the system from day one to integrate because we knew we had to connect with a lot of different sources of information. We strategically built the system with API’s in mind.
Q: What is Rimsys doing differently than other software companies in the regulatory space?
James: We are creating a holistic solution, which is different from what is out there now. We know that registration management is just one key aspect of what regulatory affairs teams need. In order to create a proper regulatory system, we had to take into account all of the data and dependencies and build a system specifically for medtech regulatory teams and other key consumers of regulatory data. There has to be a single source of truth for this data, because otherwise it becomes a nightmare at the end of the day. Existing software solutions were siloed and purpose-built for other industry needs, such as eQMS, PLM and ERP. None of those systems can do what a holistic RIM platform can do. Because of the complex workflows, the regulatory needs are far too broad and interdependent, that data infrastructure is completely different, data sources are too numerous, and the systems offer limited support to bring everyone and everything together into a cohesive, streamlined, compliant and medtech-specific solution.
Another key component of what we are doing is to institutionalize regulatory knowledge and resources into Rimsys—this is at the heart of who we are and what we do. Having the only purpose-built, holistic RIM platform built by and for regulatory professionals specific for the medtech industry really couldn’t be done without internalizing that experience within our own team.
Q: What are you most proud of when it comes to Rimsys?
James: I think there are two things that immediately come to mind. Having our Rimsys 5 platform launch is really exciting. This is the fifth iteration of our platform, and we did it by listening to our customers and iterating over and over again to get it right. We had to go back to the drawing board a couple of times, not because what we had written wasn’t working, but because our customers that were using the system every day gave us better ways to do things. Rimsys 5 is a really proud moment because this is the platform that we are taking into the future, that will let us get to the next level where we are truly empowering regulatory professionals to make critical decisions and do the job that they are meant to do.
The ability for us to listen to our customers, take that feedback and move fast is the second thing I’d mention here. We know that this has to be a validated system, but we are able to make changes and add features in a way that is thoughtful and gets our customers what they need right away. Regulatory professionals are very particular. I know since I am one, and making sure they are comfortable using Rimsys from day 1 is critically important. Being a customer-centric company really makes our experience as a team extremely rewarding.
Q: Where is Rimsys going next? What are you most excited about?
I think I am most excited about Rimsys being an advocate for the medtech regulatory community and helping them wherever we can. Regulatory has a seat at the table now and it is a great feeling to see that we’re able to help these companies to streamline their workflows, accelerate time to delivery for life-saving products and maintain that compliance to keep those products on the market. Regulatory affairs is a mission critical department that the medtech industry cannot underestimate. It’s empowering because while we are helping our customers, they are helping us and every single one of our other customers through the journey of regulatory uncertainty that everyone is going through right now. It feels like a real partnership between us, our customers, and the industry as a whole and I am excited to see where that will take us.
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The ultimate guide to the EU MDR and IVDR general safety and performance requirements (GSPR)
This article is an excerpt from The ultimate guide to the EU MDR and IVDR general safety and performance requirements (GSPR) ebook.
Table of contents
- Overview
- Terminology
- EU MDR/IVDR Annex I
- EU MDR/IVDR Annex II
- Proactive Monitoring & Maintenance
- Comparison Table: EU MDR/IVDR Annex I GSPRs vs EU MDD/IVDD Annex I Essential Principles
With the initial rollout of the European Medical Device Regulation (MDR) complete, medical device companies are shifting focus to the sister In Vitro Diagnostic Regulation (IVDR) which has rolling effective dates starting in May 2022. Like the MDR, the IVDR also includes new General Safety and Performance Requirements (GSPR). The expanded 2nd edition of this ebook includes a detailed summary of the IVDR GSPR regulations in addition to those of the MDR. It provides you with practical guidance on how to meet the GSPR requirements for all types of medical technology products. This ebook, however, should not take the place of reviewing the actual regulations and consulting regulatory experts when needed
Timeline
The EU MDR submission became mandatory from the previous MDD directive on May 26, 2021, and the EU IVDR effective date is quickly approaching. In fact, all submissions for new devices under the new EU IVDR must be implemented no later than May 25, 2022. Below is a high-level overview of key dates for both regulations.

*Note that the timeline for compliance was extended in 2021. Class D (high-risk) devices have until 2025 to comply with IVDR, while Class C devices have until 2026. Class B and Class A sterile devices have until 2027 to comply with IVDR.

What’s the difference between Essential Requirements, General Safety and Performance Requirements (GSPR), and Essential Principles. In order to have a meaningful dialogue, let’s first discuss the three (3) main terms used in the industry.
#1 Essential requirements
The ‘Essential Requirements’ is the backbone for establishing conformity with the Medical Device Directive (MDD 93/42/EEC) and the Active Implantable Medical Device Directive (AIMDD 90/385/EEC). Detailed within Annex I of the MDD and AIMDD, the ‘Essential Requirements’ laid out the requirements that devices must meet in order to state compliance to the directives. With the implementation of the new EU Medical Device Regulation (MDR 2017/745), the ‘Essential Requirements’ will become superseded by the new EU MDR General Safety and Performance Requirements (GSPRs).
#2 Essential principles
The IMDRF laid out Essential Principles requirements in a document entitled Essential Principles of Safety and Performance of Medical Devices and IVD Medical Devices. From a high-level perspective, three basic tenets make up these ‘Essential Principles’:
- A device must be designed to be safe and perform effectively throughout its lifecycle.
- Device manufacturers must maintain all design characteristics.
- Devices must be used in a way that is consistent with how it was designed.
Many countries use the term ‘Essential Principles’ when compiling the documentation required to determine compliance to the law. For instance, the Australian Therapeutic Goods Administration (TGA) uses the term ‘Essential Principles Checklist’. Regardless of the term used, Essential Principles are of similar nature and overlap many of the Essential Requirements and new GSPRs.
#3 General safety and performance requirements (GSPR)
As of May 26, 2021, medical device manufacturers must start to comply with Annex I – General Safety and Performance Requirements (GSPRs) of the new EU Medical Device Regulation (MDR 2017/745). GSPRs are specific to the European MDR and IVDR. If you hear any other term (i.e. Essential Principles), it most likely means it is not referencing the European market.
Annex I of the EU MDR and IVDR details the specific requirements of the General Safety and Performance Requirements (GSPRs). The GSPRs are broken down into three (3) chapters in Annex I, MDR 2017/745 and IVDR 2017/746:
- Chapter 1 - General requirements
- Chapter 2 - Requirements regarding design and manufacture
- Chapter 3 - Requirements regarding the information supplied with the device
Chapter 1 - General requirements
Both the EU MDR and the EU IVDR outline General Safety and Performance Requirements (GSPRs) in great detail for medical device designers and manufacturers. The general requirements for each are almost identical and consist of the following:
- Devices must perform in a way that aligns with the intended design.
- They must not compromise the health or safety of a patient, user, or any other person associated with the device.
- Risks must be reduced as much as possible, but not so much that they negatively affect the risk-benefit ratio.
- Device manufacturers must implement and maintain a thorough, well-documented, and evaluative risk management system that continues to be updated throughout the life cycle of a device.
- Manufacturers and designers must include any necessary measures for protecting users in cases where risks cannot be completely eliminated.
- Manufacturers must provide users with information about any potential risks that remain. This information must be clear, easy to understand, and considerate of the users’ technical knowledge level, use environment, and any applicable medical conditions.
- Devices must withstand the stresses of normal use for the duration of their lifecycle. Devices must be designed, manufactured, and packaged in a way that protects them from damage during transport and storage.
- When it comes to risks and negative side effects that are known and foreseeable, designers and manufacturers must make every effort to minimize negative outcomes. They must also ensure that potential risks are acceptable when compared to the potential benefits of a device to its users.
Chapter 2 - Requirements regarding design and manufacture
The GSPRs also provide key details regarding specific information about the performance, design and manufacture of medical devices. As it relates to design inputs, the MDR and IVDR GSPRs provide highly detailed requirements relating to a device’s technical information. Further detail can be found in the comparison tables in Appendix A and Appendix B, where we have compared MDR to MDD and IVDR to IVDD.
Chapter 3 - Requirements regarding the information supplied with the device
The final key area of governance within the GSPRs relates to specific information a manufacturer must supply with a device. The general requirements for this information states that, “Each device shall be accompanied by the information needed to identify the device and its manufacturer, and by any safety and performance information relevant to the user, or any other person, as appropriate.” The requirements provide further detail as far as location - specific information that must be provided on the following:
- The device label includes its UDI.
- The user instructions.
- The packaging of a device that is intended to maintain its sterile condition.
Medical devices are subject to significant regulations and a full understanding of EU MDR and/or IVDR labeling as defined in Annex 1 Chapter 3.
In addition to the specific requirements identified within Annex I of the EU MDR and IVDR, Annex II, Technical Documentation, identifies additional requirements. Specifically, in both EU MDR and IVDR’s Section 4 – General Safety and Performance Requirements it states:
“the documentation shall contain information for the demonstration of conformity with the general safety and performance requirements set out in Annex I that are applicable to the device taking into account its intended purpose, and shall include a justification, validation and verification of the solutions adopted to meet those requirements. The demonstration of conformity shall include:
(a) the general safety and performance requirements that apply to the device and an explanation as to why others do not apply;
(b) the method or methods used to demonstrate conformity with each applicable general safety and performance requirement;
(c) the harmonised standards, CS or other solutions applied; and
(d) the precise identity of the controlled documents offering evidence of conformity with each harmonised standard, CS or other method applied to demonstrate conformity with the general safety and performance requirements. The information referred to under this point shall incorporate a cross reference to the location of such evidence within the full technical documentation and, if applicable, the summary technical documentation.”
Let’s break this down into each part.
Requirement
(a) the general safety and performance requirements that apply to the device and an explanation as to why others do not apply;
What needs to be documented for the requirements that apply or the requirements that do not apply?
Each and every section of the EU MDR GSPR or EU IVDR should be assessed in its own right as it pertains to your medical device. When a requirement applies, a simple statement may be made that this requirement applies to the device. In practice this is often achieved using a checklist or table, with a column for applicability and a Yes/No answer against each requirement. When a requirement applies, you can move on to the other parts of demonstrating conformity regarding methods used and standards applied.
When a requirement is not applicable, a statement must be made to that effect, i.e. a ‘No’ in the applicability column. Additionally, it must be fully and properly justified. Such a justification may be something like ‘The device is not powered and is therefore not an active device. This requirement does not apply.' The justification should clearly state why the requirement has been deemed not to apply so that your notified body can understand your reasoning
Requirement
(b) the method or methods used to demonstrate conformity with each applicable general safety and performance requirement;
What is meant by “method or methods used”?
This relates to the way you complied with that GSPR requirement, historically it would be listed as a standard or other documentation reference that you have applied to demonstrate compliance, however, the question of ‘method or methods used’ is new to the MDR and it is expected that a verbal description be provided such as:
i. Risk analysis weighed against clinical evaluation benefit
ii. Performance intended demonstrated by design requirements, verification and validation
Requirement
(c) the harmonized standards, common standards (CS) or other solutions applied;
What are harmonized standards, common specifications (CS), and “other solutions”?
Harmonized standards
These are standards that have been specifically developed and assessed for compliance to a regulation or directive. They are published in the Official Journal of the European Union (sometimes just referred to as ‘the OJ’) and if you comply with these standards then there is a ‘presumption of conformity’ with that directive or regulation to which they have been harmonized. These harmonized standards can only be created by a recognized European Standard Organization (such as CEN or CENELEC). When a standard is harmonized, an annex is added that describes how the standard conforms to the directive or regulation. When using harmonized standards, you should make sure that you understand how the standard conforms so that you do not claim compliance when the standard either does not meet that requirement or only partially meets that requirement.
If a standard does not meet a certain requirement of the directive or regulation, or indeed only partially meets it, then you must employ additional mechanisms for compliance. If a harmonized standard meets part of a directive or regulation, then by complying with that standard you also fully meet the corresponding requirement(s) The list of harmonized standards continues to grow - refer to the “Healthcare Engineering” section of the European Commission’s Harmonized Standards page for current information. In this case, using an MDD harmonized standard and documenting a justification for doing so (i.e. how you believe the standard demonstrates compliance with the GSPRs), should provide sufficient evidence
Common specifications
Common Specifications (CS) are a new concept in the MDR. They allow the European Union to add additional requirements that must be met in order to claim compliance where harmonized standards do not exist or where relevant standards are considered insufficient. The definition of a Common Specification is:
‘A set of technical and/or clinical requirements, other than a standard, that provides a means of complying with the legal obligations applicable to a device, process or system.’

Requirement
(d) the precise identity of the controlled documents offering evidence of conformity with each harmonized standard, CS or other method applied to demonstrate conformity with the general safety and performance requirements. The information referred to under this point shall incorporate a cross- reference to the location of such evidence within the full technical documentation and, if applicable, the summary technical documentation;
What is the expectation for incorporating a "cross-reference to the location of such evidence within the full technical documentation"?
This means that someone looking at the document should be able to identify exactly where in the technical documentation that the compliance evidence can be found. For example, this may refer to test reports and their exact location, or it could even reference locations within a large document, depending on the GSPR and your particular documentation. (i.e. if you have included usability risks as part of a larger risk assessment, you may need to say ‘See Technical File XXX, Section XX, Doc RMF001 rev 3 lines 65-78’). In other cases it could just mean the whole document reference, i.e. Have you done risk management? – then yes, it is RMF001 rev 3. What the specific reference actually is depends on how you have managed your technical documentation and how defined it is (i.e. separate reports or one big one). There should be no ambiguity as to where the document is located
An example of a completed GSPR checklist could look something like this (applicable and nonapplicable examples are shown):
Specification developers and manufacturers must continually maintain their technical documentation to stay compliant. Part of this process is to ensure that they take into account the "generally acknowledged state of the art".
Proactive monitoring
'State of the art'
There is no formal definition of ‘state of the art’ within the EU MDR or IVDR, although it is mentioned many times. ‘State of the art’ is an ongoing debate; however, it generally means that it embodies what is currently and generally accepted as good practice in the medtech industry. The ‘state of the art’ does not necessarily imply the most technologically advanced solution.
One consensus on state of the art is being up to date and compliant with the current and in effect standards that are applicable to your device. This means that if a standard is updated that your medical device is compliant with, you must evaluate that update to ensure that it would meet the EU MDR or EU IVDR ‘state of the art’ requirement. This is not a new requirement from the EU MDD but it is spelled out more clearly in the EU MDR.
The specification developer or manufacturer is ultimately responsible for determining if the updated standard applies or does not apply to their device(s). Either way, the justification should be documented within a gap analysis.
Monitoring for changes
Of course, 'state of the art' only applies if you actually know if something changed. This is why you need to develop a process for monitoring the standards that compliance is claimed. Every single standard that is associated with your technical documentation must be actively monitored, reviewed, and reported on.
If you have a product on the market and need a better way to monitor and maintain your General Safety and Performance Requirements (GSPR) or Essential Principles, Rimsys can help. Rimsys digitizes and automates GSPR and Essential Requirements so you can dynamically update and proactively monitor changing standards and evidence files.
When a standard or evidence file changes, you will automatically be notified and can update one GSPR or all of your GSPRs as applicable with a single click of a button. If additional information is needed, such as testing, it’s also invaluable to ensure that all devices are identified. What used to take weeks of manual, error-prone administrative tasks is now done in seconds within a fully validated, secure, maintenance-free, cloud-based solution
Maintenance
Maintaining and updating your technical documentation is generally the hardest part of staying compliant. Robust processes must be established to ensure nothing slips through the cracks and show up as nonconformances during regulatory audits.
Gap analysis
In addition to meeting the ‘state of the art’ requirements and the continuous proactive monitoring of standards, once a change has been detected that affects the technical documentation, a proper and thorough gap analysis must be completed.
The gap analysis between the old versions and the new versions, or an evaluation of a brand new standard, must occur and be properly documented. The gap analysis should detail what is applicable and what is not applicable, with your supporting justification.
If something within the new or revised standard was applicable to your device, additional engineering testing, documentation, justification, and, in some instances design changes, may be needed to ensure compliance
GSPR updates
Once the gap analysis has been properly documented, specification developers and manufacturers must update their GSPRs.
These updates include finding the withdrawn or superseded standard or evidence file throughout each row within your GSPR table, for every single device on the market on which this change is applicable. This could be one table or dozens of tables depending on the complexity of the products and your product mix.
Without a holistic RIM system to help you, this is an error-prone process as is it tedious, administrative, and extremely easy to miss an inappropriate referenced standard or evidence file.
Extreme diligence on the regulatory or engineering team must occur to ensure these critical updates to the GSPRs are not missed and a gap analysis must be properly referenced throughout. Any justification for including or excluding a new standard or evidence file will be scrutinized by regulatory auditors, and without proper maintenance, may lead to additional review time.
To continue reading this eBook including Comparison Table of the EU MDR Annex I GSPR vs. the EU MDD Annex I Essential Requirements, please register to download the full version.
